AI Is an Answer, But Not the Only Answer — Here’s Why It Can’t Replace Humans
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As we emerge from Spotify Wrapped season, many will agree that this past year's recaps looked a bit … different, disappointing some who proclaimed this iteration a "flop" due to over-reliance on generative AI, barely a year after Spotify's conspicuous layoff of 1,500 people.This sort of narrative is not unique to the music industry. It's an ongoing conversation across sectors: How do companies strike a balance between AI's benefits and its human cost? How should AI be regulated? And who is responsible for policing AI while we work out the answers to these questions?A balancing actThe potential AI offers is well-documented: the intelligent automation of clerical tasks and advanced decision-making, increased capacity to p...