A brand-new report from the Verge declares Microsoft is dealing with an AI-powered chatbot for Xbox. This “Virtual Support Agent” (as Xbox puts it) will be an “embodied AI character” that successfully works as client assistance, like chatbots on other sites.
It’s stated the VSA becomes part of a bigger AI push within Xbox. Together with the generative AI style tools revealed last November, Microsoft supposedly wishes to integrate the innovation into its art and video game screening pipelines, to name a few locations.
Beyond responding to concerns from Xbox users, the VSA is stated to be able to procedure video game refunds from the site. Microsoft’s supposedly broadened the test swimming pool, recommending it’ll be offered for all Xbox users in the future.
The Verge even more declares it’s being checked internally versus assistance questions for the Minecraft Realms membership service. That might suggest the VSA coul be functional in video games, or at least, there’ll be game-specific inquiries it’ll have the ability to help with.
A representative for Microsoft informed the outlet its internal VSA model would”[make] it simpler and quicker for gamers to get aid with assistance subjects utilizing natural language, taking info from existing Xbox Support pages.”
Microsoft and the AI video game
When it concerns AI and its video games department, Microsoft is supposedly “moving carefully.” In the in 2015, there’s been an unfavorable belief around the innovation, thanks mostly to heavy pushback from employees in innovative fields throughout the show business.
It’s stated that throughout a current Xbox all-hands, Microsoft executives included “AI development” as part of their “Xbox Everywhere” vision. Part of that might consist of integrating AI into its next significant Xbox console.
Xbox has actually mainly concentrated on AI tools from a designer viewpoint so far. There’s plainly an interest in utilizing the innovation beyond lightening the load of client assistance.
The Verge’s complete report on Xbox’s AI objectives can be checked out here.
About the Author(s)
Contributing Editor, GameDeveloper.com
A Kansas City, MO native, Justin Carter has actually composed for many websites consisting of IGN, Polygon, and SyFy Wire. In addition to Game Developer, his writing can be discovered at io9 over on Gizmodo. Do not ask him about just how much gum he’s had, due to the fact that the response will be more than he’s prepared to confess.